Frequently Asked Questions
Q: I Don’t Like The Service I Received. Who Do I Complain To? We hope you have enjoyed your ride with us, but on occasion, you may have a complaint. Do not get angry with the driver; the drivers are doing their job and following instructions from the dispatcher. Any problems or complaints with the transit service or employees should be directed to Liz McClurg, Ashland Public Transit Coordinator, at (419) 289-8221.
Q: Can I download the Ashland Public Transit Brochure? The most current brochure is available here to download.
Q: What Type Of Service Is Available? Ashland Transit Service offers Shared Ride Service. When you call the dispatcher please tell them what type of trip you will need: Subscription, Demand Response, or Same Day.
Q: How Do We Operate? Ashland Transit provides curb to curb service. This means that we will pick you up at your curb and drop off at the curb of your destination. We do not enter any private or public buildings. When we are busy, we may stop and pick up other passengers along the way. You should always allow extra time to reach your destination.
Q: Do I Have To Be A Senior Citizen Or Disabled To Ride The Service? No, anyone can use the service offered by Ashland Transit. We are a city-wide public transit service offered to all citizens in the area.
Q: What Are the Hours of Operation? We are open Monday through Friday 6:00 a.m. to 9:00 p.m., Saturdays 8:00 a.m. to 9:00 p.m. We are closed on Sundays and major holidays.
Q: What Does It Cost To Ride? A pre-scheduled trip for one General Public passenger is $3.00 for a one-way in-town trip. If you request an extra stop, it is an additional fare. A “same day” trip for one General Public passenger is $5.00. Each extra stop is an additional fare.
A pre-scheduled trip for one Elderly/Disabled passenger is $1.50 for a one-way in-town trip. If you request an extra stop, it is an additional fare. A “same day” trip for one Elderly/Disabled passenger is $2.50. Each extra stop is an additional fare.
Q: Do I Have To Wear A Seatbelt While Riding In Vehicles? Yes, all passengers must wear a seatbelt. We secure all wheelchair passengers by using 4 tie-down restraints in the vehicle. This policy is not only for your protection, it is the law. All children must ride in the back seat. You may provide child seats or use the ones we have available. Please tell the dispatcher at time of call if you need a car seat.
Q: Can I Make Reservations In Advance? Yes, actually we prefer reservations made in advance over same day service.
Q: How Far In Advance Can I Schedule A Ride? One (1) month
Q: What If I Need To Cancel My Ride? If you have placed a call to be picked up and change your mind or get another ride, please call us and cancel. Time spent looking for you, causes other passengers to wait longer. You need to call two (2) hours in advance if you are going to cancel your trip or it will result in a “no show” and you will be required to pay the “no show” fare before your next trip.
Q: Can My Request For A Same Day Trip Be Denied? We will not turn you down, but you may have to go earlier or later if all time slots are filled. They are provided on a “first come-first served” basis.
Q: When Should I Be Ready? If immediate pickup is requested, we try to pick you up within 30 minutes. However, when we are extremely busy, it may exceed half an hour. Please be ready right after you call, as we try to work you in with other passengers in order to reduce your wait. If you have to be picked up at a certain time, we try to arrive no more than 15 minutes before or 15 minutes after your reserved time.
Q: What Information Do I Need To Give The Dispatcher When I Call?
The dispatcher will ask for your name, a pickup point (where you are) and your destination (where you want to go). If you do not want to be picked up at the time you call, but would like to reserve a trip for a later time, please tell the dispatcher. Tell us if you have any mobility devices with you and if more than one passenger is riding.
Q: I Work and Need My Child Picked Up At School and Dropped Off At another Location. Can You Provide This Service? Yes, Ashland Public Transit will pick your children up at school, the babysitter, etc. and take them wherever you designate. Call dispatch and set up a time to pick them up. We also need to know who the responsible adult is at the destination in case there is nobody there when we arrive. Be sure to give the dispatcher a phone number in case you need to be reached. Our drivers are instructed not to leave your children if no one is there. We need to be able to contact you for instructions should this happen.
Q: Can I Smoke In The Vehicle? No smoking is allowed by the driver or passengers in any of our vehicles.
Q: My Wife Is Ill, and Is Unconscious. Can You Take Her To the Hospital? No. You need to call “911” as we are not a medical transport service and our drivers are not trained to administer aid.
Q: What Will Happen If I Use Offensive Language or Become Physically Abusive? If you do not immediately stop the verbal abuse and cooperate, you will be removed from the vehicle. Any physical abuse, an officer will be called. You can request a review of your riding status upon agreeing to refrain from such behavior.
Q: Can you transport my Pet? We will transport your pet to and from the vet in a cage. Of course, service animals are always permitted to ride with you.
Q: Do I Need To Confirm My Ride? If you have scheduled a ride with us and we are more than 15 minutes late, it would be a good idea to call us to make sure there was not a misunderstanding.
Q: What If I Need Someone To Assist Me? A Personal Care Assistant (PCA) may accompany you at no additional cost, If someone rides with you because you need assistance, that person should be with you at the time you are picked up.
Q: Will You Help Me With My Groceries, Etc? Yes. Assistance with bags in and out of the vehicle to the curb only. We do not enter private buildings.
Q: Will The Driver Assist Me? Yes, the driver will help you with your walker, help you to your curb, help with your groceries, etc. It is helpful to us to know if you need extra help, and you should tell the dispatcher this when you call.
Q: Does Ashland Transit Operate In Bad Weather? Yes, we make every attempt to continue operation in bad weather. However, if the Mayor or Safety Service Director determines that it is unsafe to operate the vehicles, there may be adjustments made in the schedule. Tune into WNCO 1340 AM for any delays or cancellations.
Q: Will You Get Me To My Destination On Time? We will make every effort to get you to your destination when you want to be there. However, you need to call far enough ahead to make this possible. If you need to be at work, have a court date, or a doctor’s appointment, please call us ahead of time so we can safely transport you. Also consider that we may pick up other passengers along the way or experience delays due to road conditions.
Q: How do I file a Title VI Complaint? Here is our Title VI notification. If you feel you have been discriminated against based on the notification, you can file a Title VI complaint and get more information on the complaint process using our printable complaint form and complaint procedure info sheet.
Q: How do I file an ADA Complaint? Here is our ADA notification. If you feel you have been discriminated against based on the notification, you can file an ADA complaint and get more information on the complaint process using our printable complaint form and complaint procedure info sheet.