Water Billing


Payment Methods

Utility billing is done once a month. Bills are mailed so that the customer receives them by the first of each month with a due date by the 15th of that month.

Payments not received by the 15th
of the current month will incur 10% penalty.

The City of Ashland offers the following convenient methods to pay water bills.

  • Payment may be made in person by cash, check or card at the water billing department.
  • Send payments by mail, checks only, to the water billing department:

Ashland - Water Billing Dept.
206 Claremont Avenue
Ashland, Ohio 44805

Office Hours:
Monday - Friday
8:00 a.m. - 4:30 p.m.

  • Direct Debit / A.C.H.: 
    • To pay directly from your bank account, submit a completed application and a copy of a voided check - the applications can be obtained from the water billing department (address above) or by clicking here

       Direct Payment Application
    • Following the submission of the application and voided check, there is a one month waiting period before automatic deduction begins

City water

Meters & Water Lines

All residential, industrial, and commercial meters are scheduled to be read monthly and bills are based on actual use for each month. Occasionally, situations arise when an estimated amount will be billed which is based on the customer's past averages. Adjustments will be made the following month.

Water lines and residential meters within the City of Ashland are maintained by our trained maintenance and repair crew.

Senior Citizen Discount Program

Those householders of the age of 65 years or older who have a total annual income of $12,000 or less, shall pay 50% of total - the total shall be based upon the currently existing minimum charge, the percentage of that minimum charge which is equal to the percentage of water consumption to the amount of 300 cubic feet, provided that water consumption does not exceed 300 cubic feet. When water consumption exceeds 300 cubic feet, the rates, as set forth above, shall apply.

Those persons claiming to qualify for the above exception are required to sign an affidavit stating that they meet the established requirements. This affidavit is available a the Water Distribution office, 206 Claremont Avenue or by clicking here Senior Discount Forms



 Inside City LimitsOutside City Limits

Base Rate for 5/8" to 3/4" Meter

Base Charge*
Sanitation$15.75 N/A

Water Rates

*Sewer charges are calculated from water usage.

 Cubic Foot/Month   Inside City Limits   Outside City Limits
1.034 - 81,999$2.23$4.45

Commodity Charge**

** Commodity Charges are applied per dwelling unit and not per meter. A dwelling unit is defined as one or more rooms with cooking and toilet facilities used as a place of residence for one family.