Utility Billing


Payment Methods

Utility billing is done once a month. Bills are mailed so that the customer receives them by the first of each month with a due date by the 15th of that month.

Payments not received by the 15th
of the current month will incur a 10% penalty.

The City of Ashland offers the following convenient methods to pay water bills.

  • Make payments online. Please note that the only certified access to online bill pay is through our City of Ashland, Ohio website:

Online Bill Pay

  • Payment may be made in person by cash, check or card at the water billing department.
  • Send payments by mail, checks only, to the water billing department:

Ashland - Water Billing Dept.
206 Claremont Avenue
Ashland, Ohio 44805 

City water

Office Hours
Monday - Friday
8:00 a.m. - 4:00 p.m.





Online Bill Pay available!



Turn on/Turn off Water Service 

Contact the Water Billing Department using one of these convenient methods:


Utility Billing Office




In person:

Ashland - Water Billing Dept.
206 Claremont Avenue
Ashland, Ohio 44805

Office Hours: 
Monday - Friday
8:00 a.m. - 4:00 p.m.

By Telephone - 419-289-8322

By EmailUtilityBilling@ashland-ohio.com 

Or Submit Request Form Below:

 Utility Service - Turn on/Turn off

Utility Service - Turn on/Turn off for Businesses


Meters & Water Lines

All residential, industrial, and commercial meters are scheduled to be read monthly and bills are based on actual use for each month. Occasionally, situations arise when an estimated amount will be billed which is based on the customer's past averages. Adjustments will be made the following month.

Water lines and residential meters within the City of Ashland are maintained by our trained maintenance and repair crew.

Senior Citizen Discount Program

Those householders of the age of 65 years or older who have a total annual income of $12,000 or less, shall pay 50% of total - the total shall be based upon the currently existing minimum charge, the percentage of that minimum charge which is equal to the percentage of water consumption to the amount of 300 cubic feet, provided that water consumption does not exceed 300 cubic feet. When water consumption exceeds 300 cubic feet, the rates, as set forth above, shall apply.

Those persons claiming to qualify for the above exception are required to sign an affidavit stating that they meet the established requirements. This affidavit is available a the Water Distribution office, 206 Claremont Avenue or by clicking here Senior Discount Forms


Water Rates
 Inside City LimitsOutside City Limits

Base Rate for 5/8" to 3/4" Meter

Base Charge*
Sanitation$15.75 N/A

*Sewer charges are calculated from water usage.
Commodity Charge**

 Cubic Foot/Month

   Inside City Limits

   Outside City Limits




1.034 - 81,999







** Commodity Charges are applied per dwelling unit and not per meter. A dwelling unit is defined as one or more rooms with cooking and toilet facilities used as a place of residence for one family.